POPMART LABUBU

A "Blind Box" is a box containing a random collectible figure.
The excitement lies in the fact that you won't know which particular design you'll get until you open it.

We ship your order a few days after purchase, and you'll receive it in approximately 7 to 15 business days, depending on stock and shipping method.

If it's a pre-order, the time may vary depending on the release date. We'll send you your tracking number as soon as the shipment is processed.

When you pre-order, you reserve an item that isn't yet available. Once the product arrives at our warehouse (directly from official suppliers), we process your order and ship it to the address you registered.

Most Labubu toys are made of plush and vinyl, materials that are resistant to various environments as long as they are not mistreated.

Requesting an exchange or refund can be a lengthy process due to logistics and delivery times. You should not open the packaging if you wish to apply for this process.
Please note that, as a matter of policy, all sales are final and cannot be returned or canceled except in very specific cases detailed in our Returns section.

1. If you receive a product with manufacturing or shipping damage, please contact us immediately with clear photographs of the packaging and the image. Our team will review the case and provide you with the steps to request an exchange or compensation, in accordance with our return policy.

1. Currently, we ship primarily within the country. However, we are working to expand our shipping options to other countries. We recommend reviewing the shipping policies on our website or contacting us directly to find out if your region is included.

Yes, all our products are 100% original. We purchase them directly from official POP MART stores in China, specifically in Shanghai and surrounding areas.